HELP PAGE !
*** Why does the video I'm watching skip or stop repeatedly?
If a video
doesn't play continuously, it may be due to your connection speed. You'll need a
broadband connection with at least 500+Kbps for the best viewing experience.
It's also possible that our servers are experiencing high traffic, which
sometimes affects the speed. If this is the case, there's not much you can do,
but we are continuously adding servers to keep up with demand.
It is also
possible that your video download speed is slow or inconsistent. In this case,
you can try pausing the video until the entire stream is downloaded, then play
the video.
Some users have had success clearing their browser cache:
http://www.google.com/support/bin/answer.py?answer=497&topic=8995
***
Why is the video player stuck saying "Loading"?
This could be caused by a
number of things. First you'll need a broadband connection with at least
500+Kbps for the best viewing experience. If the video is a private video you
will need to be logged into your account and have been invited to view the
video.
If you meet the above requirements, but you are still stuck on the
“Loading� screen this could be caused by a firewall or internet blocker.
These types of programs could block the media stream from Herbertwarmstrongvideo links. If you have a
firewall you might want to temporarily disable it to see if the videos load. If
so you would need to adjust the firewall settings to allow streaming media to pass the firewall. If you are not sure on how to do this please
contact the manufacture of your firewall.
*** Why do I not hear any
sound?
Please ensure your system meets the minimum requirements:
-
Macromedia Flash Player 7.0+ plug-in
- Windows 2000 or higher with latest
updates installed
- Mac OS X 10.3 or higher
- Firefox 1.1+, Internet
Explorer 5.0+, or Safari 1.0+
- Broadband connection with 500+ Kbps
If
your system meets all the requirements, but the video player sound still isn't
working properly, please try the following:
- Adjust the volume control on
your computer and speakers.
- Adjust the volume control located in the lower
right corner.
- Ensure that the volume is up on
other video players, such as Quicktime, Real Player, or Windows Media player as
this might affect the video player sound.
If you are using a Mac we need to
ensure your Audio MIDI is not set to high:
Open: Applications/Utilities/Audio
MIDI Setup
Check the properties for Built In Output.
Make sure it's set to
44 KHz.
*** Why does the website keep saying I need to enable JavaScript
or install Flash Player?
It is possible that our servers are experiencing
high traffic which may give you this error. If you continue to receive this
error after you have updated the flash player please follow the instructions
below:
We need to ensure you have JavaScript enabled.
Internet
Explorer 7:
1. Select Tools > Internet Options.
2. Click on
the Security tab.
3. Click the Custom Level button.
4. Scroll
down to the Scripting section.
5. Select Enable for Active Scripting
and Scripting of Java Applets.
6. Click OK.
7. Select YES if a
box appears to confirm.
8. Click OK. Close window.
9. Reload
page.
Internet Explorer 6:
1. From the browser's Tools menu
select Internet Options...
2. Select the Security tab.
3. Pick
the Internet zone icon and select Custom Level... button.
4. Scroll
down the Settings list to the Scripting item. (You may need to double-click on
icons to expand lists.
5. Under the Active scripting item, choose the
Enable radio button.
6. Click OK and Yes to confirm and close the
Security Settings dialog box, then OK again to close the Internet Options dialog
box.
7. Refresh the current page.
FireFox 2:
1. Open
Firefox.
2. On the Tools menu, click Options.
3. Click Content
in the Options list.
4. Under the Content section, check the box next
to Enable JavaScript.
5. Click the Advanced button to open the Advanced
JavaScript Options box.
6. Check the boxes under Allow scripts to
section that you want to allow.
7. Click OK.
8. Click
OK.
FireFox 1.x:
1. Open Mozilla Firefox.
2. On the
Tools menu, click Options.
3. Click Content in the Options list.
4.
Under the Content section, check the box next to Enable JavaScript.
5.
Click the Advanced button to open the Advanced JavaScript Options box.
6. Check the boxes under Allow scripts to section that you want to
allow.
7. Click OK.
8. Click OK .
If you do have
JavaScript enabled and are still receiving the error, a majority of the time the
detection failure is due to an incomplete installation of Flash Player. I'm
going to ask you to "completely" uninstall and then reinstall Flash.
To
do this, please visit this webpage and follow the instructions listed:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157.
Once you finish this, restart your computer and then reinstall Flash
here:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash.
If this does not help please clear your browsers cache:
To clear
your cache:
Internet Explorer 7
1. Open IE7 and click on the "Tools"
menu.
2. Select "Internet Options."
3. Click on the "General" tab if it
isn't selected already.
4. Click on the "Delete..." button.
5. Under the
heading "Temporary Internet files," click "Delete Files..." (Note that it can
take up to 30 minutes for your computer to delete your cache history.)
6.
Click "OK" to exit.
Internet Explorer 6
1. Open IE6 and click on the
"Tools" menu.
2. Select "Internet Options."
3. Click on the "General"
tab if it isn't selected already.
4. Under the heading "Temporary Internet
files," click "Delete Files..." (Note that it can take up to 30 minutes for your
computer to delete your cache history.)
5. Click "OK" to exit
FireFox
2:
1. Open Mozilla Firefox.
2. Click on "Tools" > "Options" >
"Advanced."
3. Click on the "Network" tab.
4. Under the "Cache" heading,
click on the "Clear Now" button.
5. Click "OK" to exit
FireFox
1.x:
1. Open Mozilla Firefox.
2. Click on "Tools" > "Options" >
"Privacy."
3. Click "Cache" > "Clear."
4. Click "OK" to exit.
If clearing your cache doesn't resolve the problem, you may also want to
delete your cookies (Please note that while deleting your cookies may resolve
the problem, it will also remove your saved settings for sites you've previously
visited.):
Internet Explorer 7
1. Click on "Tools" > "Internet
Options" > "General" again.
2. Click the "Delete..." button.
3. Under
the heading "Cookies," click on "Delete cookies..."
4. Click "Yes" for the
"Delete all cookies in the Temporary Internet Files folder?" prompt.
5.
Click "Close" to exit.
Internet Explorer 6
1. Select "Tools" >
"Internet Options" > "General" again.
2. Under the heading "Temporary
Internet files," click on "Delete Cookies..."
3. Click "OK" for the "Delete
all cookies in the Temporary Internet Files folder?" prompt.
4. Click "OK"
to exit.
FireFox 2:
1. Click on "Tools" > "Options" >
"Privacy."
2. Under the "Private Data" heading, click on the "Clear Now"
button.
3. Click "OK" to exit.
FireFox 1.x:
1. Click on "Tools"
> "Options" > "Privacy."
2. Click on "Cookies" > "Clear."
3.
Click "OK" to exit.